The world of social is media is growing in size and complexity. How can you best make it work for you?

Boardroom Communications develops and executes social media strategies for its clients From what we have learned, we think these are important rules to follow:

1. Decide what you want from social media: information, product awareness, customer feedback, news media coverage? Some combination of the above? You will not know where to look or where to share your information online until you have a goal.
2. Post online where your customers are. If they spend their time on MySpace listening to bands, build a page for your audio messages. If they browse Photobucket or Flickr for photos, make sure your pictures are there, too.
3. Value quality over quantity. Facebook says it has more than 400 million members. Yes, but how many of them are your customers or potential customers? If you sell swimsuits, you may want to spend your time and money promoting your company on social sites for fashion and travel.
4. Value your time, too. You do not have to read every news story, blog post and comment. Filter content so that you get the best information in the shortest period of time.
5. Network through Facebook and Linkedin. You will find your customers – and your competition – there. These social media make it easier to learn what people are thinking and talking about.
6. Increase your presence through LinkedIn, Facebook and other social media. It’s easy to connect the RSS feed from your blog to your LinkedIn profile. The more places your appear, the most active you are in reaching customers.
7. Subscribe to RSS feeds. It’s easy through Gmail and other Web services. You’ll receive constant updates about what people and companies that influence your business are saying and doing. Their comments can be grist for your blog posts, Tweets and Facebook updates.
8. Schedule your Tweets so that you do not forget them. With interruptions from phone calls and e-mails, it’s easy to overlook your Twitter account. And don’t forget to comment on other people’s Tweets. Show that you pay attention.
9. Work efficiently. Online services such as TwitterFeed, HootSuite and Ping.fm allow you to post updates across multiple sites with one (or even no) clicks. TubeMogul.com will post videos across multiple sites with one upload.
10. Don’t censor the conversation. Social media give customers control over what it said about your business and brand. Take the criticism with the compliments and learn from both.