Thanks to a recent story involving a high school teacher in Pennsylvania posting negative comments about her students on her personal blog, the issue of blogging about one’s workplace has once again become a much-discussed topic. Some, citing the teacher’s right to free speech, believe that people have a right to vent about their workplace and, as long as no names are used, such behavior can’t be construed as libelous. Others believe that teachers have an obligation to act in a professional manner when it comes to talking about their students, both inside and outside the classroom.
The teacher has been suspended by the school board, pending an investigation, and will soon find out whether she will keep her job.
With so many companies looking to ride the wave of Social Media, communications departments are weighing the pros and cons of starting blogs, twitter accounts and Facebook pages and asking the question, “Who in our organization should be given the right or responsibility to post?” While companies want to give employees a forum to have their voices heard and to feel part of the team, they are all-too aware, due to stories like this one and countless examples, that one comment has the potential to bring about a maelstrom of negative publicity.
As a public relations firm with a strong background in social media, we would recommend that all companies invest in monitoring software (reputation defender and similar) that can track what is being said about the company online. Additionally, it is a wise idea to have a social media policy in place, to clearly define what kind of online commentary can land employees in hot water. Blogs, Facebook Pages and Twitter accounts are all excellent ways to let the public know what’s going on in your company. One dedicated marketing or Social media person should be the administrator for the company’s accounts, responsible to quickly respond to postings by others and to help resolve any criticisms that might arise.