With the holidays around the corner, most people are looking forward to spending time with their families and unwrapping presents.

However, not everyone gets to enjoy the holiday season with a plethora of gifts. Boardroom Communications client, JAFCO is partnering up with organizations in the community to try and bring some holiday spirit to the children of JAFCO.

“Synagogues, Jewish community centers and private individuals in the tri-county area have signed up to provide toys for Hanukkah for children in our programs,” said Sarah Franco, JAFCO executive director, in a recent article.

With the help of these generous organizations, JAFCO will be able to make Hanukkah wishes come true for more than 350 disadvantaged children.

To read the full article, click here.

The state of Florida is at the forefront of a national trend involving ex-spouses who are tired of paying permanent alimony. The house bill, introduced in November, proposes to make sweeping alimony reforms as it sets caps on alimony based on income and terminates alimony payments when the payer reaches retirement.

The final decision of this bill may mean significant changes for Florida, it will give every divorce the opportunity to be reopened and renegotiated.

The Florida Civil Justice Subcommittee took the bill under advisement on December 7^th. While Florida has been making changes to its alimony laws since 2010, nothing has made an impact similar to what is being proposed now.

Angela Neave, a Boardroom Communications client and family lawyer at Barry I. Finkel, P.A, was featured in a front page article speaking out about the alimony bill.

“My gut reaction is this is a good start, but it won’t pass as it is because it is too drastic,” Neave said.

To read the entire article click here.

To read the full bill, click here.

The holidays are here! Not only does that mean ’tis the season to be jolly with family and friends, but in the workplace as well.

By peppering your business with a little holiday spirit, you can revamp your brand image and inspire some holiday cheer in your customers.

Take Starbucks.

Its holiday marketing campaign, which debuted in November, features seasonal beverages like the “Peppermint Mocha” and “Gingerbread Latte” served up in special edition holiday cups.  This year, Starbucks has gone one step further with the Starbucks Cup Magic App, which allows coffee-drinkers to animate the action on their coffee cups on their smartphone screens.  The object, says VP-Global Digital Marketing for Starbucks, Alexandra Wheeler, is to both “surprise and delight” customers during this holiday season.

So get in the spirit! Here are some things you can do to make the holiday season a catalyst for your business:

-Deck the halls with boughs of holly! But seriously, some easy, simple decorations can go a long way.  By creating a fun, holiday atmosphere, your employees and customers alike will relish in the spirit of the season.

-Learn the holiday news cycle. To avoid missing out on an opportunity for your product or service in a publication, make sure you’re up to date on the editorial calendars well in advance to see what specific topics the media outlets will focus on during this holiday cycle.

-Wish your social media following a happy holidays. A simple tweet or Facebook post spreading the spirit will bring you back into sight and into mind.  Keeping up a rapport with those in the digital world (and continuing to maintain your online presence) is extremely important, especially now!

So enjoy this holiday season, and take advantage of the opportunity to enact some timely marketing strategies. Fa la la la la, la la la la.

The holidays are a stressful time of year, especially if you have to run around doing last minute gift buying.  C3/CustomerContactChannels recently offered great tips for reducing holiday shopping stress.  These tips were picked up by publications around the country, proving that holiday shopping stresses out more than just Floridians!

Here are their secrets:

Do your homework and ask questions.  Learn the store’s return and exchange policies before you buy something; know which coupons a store will accept and ask about promotional deals before you get to payment.  Read product reviews to maximize the valuable time you have with a busy employee.

Be prepared. Lines may be a mile long, so be courteous to other shoppers.  The cash register is not the place to realize you don’t have your wallet.  If you’re buying over the phone, be prepared with the recipient’s shipping information and your payment details.

Communicate clearly. If you have a problem or complaint, get to the root of the situation immediately and state what went wrong without raising your voice.  Tell a salesperson what you expect to be resolved and what you’d like them to do.  Bring up your brand loyalty as appropriate, but don’t overstate your store experience.

Be solution oriented. Focus on what can be done to resolve a situation.  If a product is out of stock, find out when the store will receive new inventory.  Find productive solutions and recognize that the ideal resolution may not be possible in all cases.  Customer service is a two-way street.

Take a deep breath. Take a moment to think clearly before you escalate a situation. Don’t use profanity at other shoppers or customer service agents.  Be the type of person you would want your grandma to speak with – anger and frustration will get you nowhere.

For more of C3’s shopping tips, click here.

It’s great to generate good news about our clients!  An outstanding event celebrating pioneering Jewish families was created and launched by the Jewish Federation of Broward County.  It was a ‘mitzvah’ to see great media coverage in the Jewish Journal, describing the event, with great photos and quotes.

When there’s a story worth telling, there’s usually someone who will tell it.    This event was a labor of love for the Federation and the families that have made South Florida their home for more than 50 years.   The Jewish Journal did it justice, providing insight and a understanding of what it was like to be Jewish in South Florida those many years ago.

We’re proud of our clients and the good work they do.  We’re proud to reach out to the media with these stories.

Click on the image to read the story.

Here at Boardroom we know the importance of company morale both on and off – line. We use Facebook to interact with each other, our clients and our network of contacts. We post pictures, links to articles, fun facts and tips. One thing you’ll never catch us doing – talking negatively about each other or our work place. With an intimate group of 14, we interact like a family and have no need to lash out on Facebook or other social networking sites.

In a world consumed by social media and technology, few companies can say the same.

A recent Wall Street Journal article highlights employees who are fighting back after being  fired or disciplined for bad-mouthing their employers on social networking sites like Facebook and Twitter. In recent months, disgruntled employees have started to recognize their rights and are actively seeking to solve their very modern predicament by using the law that kick-started the U.S. labor movement: the National Labor Relations Act of 1935.

This law protects employee’s freedom of speech when complaining about pay, safety and other working conditions. It does NOT protect against simple gossip and griping. The NLRB, a federal agency that enforces the law and decides whether employees’ complaints have merit, has jumped on board to represent these employees.

Of the 113 complaints the NLRB has received from employees regarding social media issues since May, about half have sufficient merit for them to intervene.  Intervene, yes. Overturn the original decision, not so much. There is no guarantee that the NLRB will be able to save your career, below are a few examples of recent employee’s rants on Facebook and their outcome:

A Frito-Lay warehouse employee was fired after writing on Facebook he was ‘a hair away from setting it off in that b—-,’ apparently referring to the warehouse – the NLRB stated that his language was not protected.

A paramedic was fired after calling her supervisor a ‘scumbag’ on Facebook from her home computer – the NLRB stated that this was protected language because the employee was venting during an online discussion among other employees about supervisory action.

(more…)

Bal Harbour Shops was recently featured in the Miami Herald business section. Highlighted for their luxury retailers and exclusive shopping experience, Bal Harbour Shops is one of the country’s top shopping centers.

Bal Harbour operating partner, Matthew Wintman Lanzenby, took this excellent opportunity to speak about the recent changes and expansions Bal Harbour Shops is making. Visitors from around the world will find several new tenants opening their stores at Bal Harbour, including Balenciaga, Breguet, CH Carolina Herrera, Panerai, La Perla and Stella McCartney. And more are on the way including Moncler, Canali and Alexander McQueen.

“Invariably it will be our best year of all time,” Lazenby said. “Some tenants are up as much as 100 percent.”

Since its opening in 1965, Bal Harbour’s sales per square foot have increased every year – only exceptions were in 2001 after the 9-11 attacks and during the recession in 2009.

Our recent LMA media panel led by Boardroom COO Don Silver was a resounding success.  Panelists Julie Kay, Daily Business Review and Paul Brinkmann, South Florida Business Journal did a great job describing the best of the best and worst of the worst law firm crisis management war stories to an audience of mostly senior legal marketing pros at Greenberg Traurig’s Miami office.

The program was moderated by Don Silver, who led off with a brief primer on the top 10 ways that law firms can prepare themselves for and manage through a crisis.  The plan was to have Julie and Paul share a couple of examples of law firm crises they had covered in the past, but the discussion quickly turned into a roundtable with full audience participation.

Lessons learned for speakers and moderators:  Always be aware of what your audience wants.  That’s why the program was almost immediately opened up for member participation and the planned case study exorcise was set aside.

Those wishing to become involved in LMA’s South Florida CityGroup can contact Co-Chairs Jennifer Clarin of Boardroom Communications (954) 370-8999 or Susan Greene of  Becker & Poliakoff (954)985-4124.