“Micky Arison should take ownership and get in front of the story,” said Boardroom’s president, Julie Talenfeld, in response to how Costa and Carnival should have responded to the Jan. 13th deadly accident. The current PR approach has both Costa and Carnival’s Doral headquarters under fire – especially after reports of the company offering shipwreck survivors a 30% discount on their next cruise. Media around the world has picked up the story – giving Carnival yet another crisis. CBS Morning show expressed amazement at the offer and the New York Post branded it as “tactless.”

The Miami Hearld reached out to our very own, Julie Talenfeld, for her expert advice and was quoted in today’s article, “Carnival Cruise Lines faces a hostile PR tide.” Click here to read full article.

In the age of the Internet where virtually all previous online contents lives forever, reputation management can pose its challenges.  That’s why it is important to closely monitor the Internet, social media and review sites to listen in to what is being said about you – or someone with the same or a similar name.  “Lawyers Struggling at Managing Reputations” as published in the Daily Business Review shows all of us what can happen to an unsuspecting attorney or businessperson, if they do not have a handle on what is being said online.  Simple tools like Google Alerts work well for some while others choose to subscribe to a reputation management monitoring service.  Boardroom uses MyRepMan for selected clients.  You should consider a monitoring program for yourself.

To read the full DBR article, please click here.

Our recent LMA media panel led by Boardroom COO Don Silver was a resounding success.  Panelists Julie Kay, Daily Business Review and Paul Brinkmann, South Florida Business Journal did a great job describing the best of the best and worst of the worst law firm crisis management war stories to an audience of mostly senior legal marketing pros at Greenberg Traurig’s Miami office.

The program was moderated by Don Silver, who led off with a brief primer on the top 10 ways that law firms can prepare themselves for and manage through a crisis.  The plan was to have Julie and Paul share a couple of examples of law firm crises they had covered in the past, but the discussion quickly turned into a roundtable with full audience participation.

Lessons learned for speakers and moderators:  Always be aware of what your audience wants.  That’s why the program was almost immediately opened up for member participation and the planned case study exorcise was set aside.

Those wishing to become involved in LMA’s South Florida CityGroup can contact Co-Chairs Jennifer Clarin of Boardroom Communications (954) 370-8999 or Susan Greene of  Becker & Poliakoff (954)985-4124.

What’s worse than being a liar? Falsely – and knowingly – accusing someone else of being one.

Completely unconnected yet intrinsically linked, both Penn State and Syracuse universities are under fire for child molestation charges surrounding athletic coaches.  While the charges against former Penn State assistant coach Jerry Sandusky have been hovering publicly over the university for weeks, the allegations against Big Orange’s associate head basketball coach, Bernie Fine, surfaced just Sunday night.

Both universities have done a poor job handling media relations – and both have used possibly the worst public relations move in the books: Accusing the accusers, without a shred of supporting evidence.

When the charges against Fine initially were brought to light, Syracuse Head Coach Jim Boeheim was anything but sympathetic to the three alleged victims who came forward. He called them “liars” in the media and accused them of just being out for the money. Similarly, now-former Penn State University President Graham Spanier implied in his media release that the victims in Sandusky’s case were lying: “I am confident the record will show that these charges are groundless,” he wrote.

Besides being boldly insensitive, it was a big mistake.

In both situations, the price is high for covering-up information and completely disregarding victims’ legitimate allegations. Yet one school is learning from the other’s blunders. While Penn State foot-dragged and cancelled press conferences, Syracuse has been proactive in its crisis communications plan. For that, it should be commended.  In an effort not to repeat the serious lapses of Penn State — and after seeing Spainer lose his job — Syracuse Chancellor Nancy Cantor has taken the right steps to uncover the cover-up.

In a release Sunday night, the school announced upfront and outright, “At the direction of Chancellor Cantor, Bernie Fine’s employment with Syracuse University has been terminated, effective immediately.” No games. No deflections of blame. No cover-ups. And Cantor wants you to know this is under her order.

As a Sports Illustrated column so eloquently explains, “Syracuse is learning a lesson from Penn State, a lesson that every university and major institution needs to learn: When an accusation like this hits you, don’t hit back.  And the best way to protect yourself is not to look like you’re protecting yourself at all.”

And that’s no lie.

With 46 seasons as the head coach of a prestigious football program, more victories than any other major college coach and two national championships, it’s a shame that Penn State’s Joe Paterno might be ending his legacy with such a disgraceful final chapter.

Jerry Sandusky, a former defensive coordinator for the Nittany Lions, was arrested on 40 charges, including sexually abusing eight boys across a 15-year period. Following his arrest, Paterno and university President Graham Spanier have come under fire for failing to report what they knew of the allegations.

This is a serious issue and the university needs to implement a proper crisis communications plan in order to salvage the reputation of the school and its officials. So, what has Penn State done?

Release a statement from Paterno and elect the PR approach of evading all questions. Paterno stated that he was not neglectful and at the time he referred the matter to university administrators. He hoped to continue with the weekly press conference scheduled for yesterday afternoon requesting that media questions only pertained to this weekend’s game against Nebraska and stating, “In the meantime I would ask all Penn Staters to continue to trust in what that name represents… and not let these events shake their beliefs nor who they are.”

Nice try. In the wake of a major scandal involving a beloved football program, do we really think limiting the media’s question is the best way to go? No, Penn State canceled the press conference less than an hour before its scheduled time. Over 100 media members from local and national media were handed a brief statement and turned away. Paterno also canceled his appearance on the weekly Big Ten coaches conference call.

Penn State needs a better crisis plan and face the music, or in this case, the media. Avoiding the media is only raising more questions. Dodging questions and canceling events gives off the feeling that there is something to hide.

Had the press conference gone on as scheduled, Paterno and Penn State would’ve been able to tell the story from their side. Instead the media got their information elsewhere. Anyone familiar with media relations can tell you: the media will not take kindly to being kept in the dark.

On Tuesday night, Paterno took it upon himself and addressed the media and students outside his home hoping to save his reputation in the eyes of the students. However, this morning Paterno confirmed that he will retire at the end of the season, ending 62 years on the Penn State coaching staff – and is potentially facing criminal charges for perjury, obstruction of justice and violating the state’s Child Protective Services Law (According to SportsIllustrated.com).

“With the benefit of hindsight, I wish I had done more.”  – Paterno’s closing statement.

Only 72 days after her televised  $10 million dollar fantasy wedding, Kim Kardashian has filed for divorce.

Keeping Up With The Kardashians producer Ryan Seacrest tweeted the news Monday morning, and E! News issued a confirming statement some hours later.

But don’t worry, Kim K will be more than a-okay.

Forbe’s Magazine column, “Kim Kardashian’s Divorce Could Be Good for Business” makes it clear that the divorce won’t just leave the Kardashian brand untarnished, it will even enhance it. With her fame rooted in reality drama (after all she got her start with a sex tape!), you better believe that every media source is doing their best to keep up with this Kardashian.

People tune in for the drama, and Kim will undoubtedly make bank crying all over the sets of E! News, Ellen, and People Magazine.  This media traffic will ultimately drive more viewers back to the show, which will, again, drive more dough back into Kim’s back pocket. Pun intended.

So don’t feel bad for Kim, who ends her marriage with no kids, no mutual assets, and a prenuptial agreement. Forbes estimates that she made $12 million dollars just last year, while her ex-hubby Kris Humphries has made a total of $16 million over his seven-year basketball career.

Kim has no reason to instate a crisis communications plan.  All she needs to worry about is who keeps the $2 million dollar ring and the teacup dog.

For all of you legal and CPA firm marketers, attorneys and service providers, we hope you can join us for the upcoming Legal Marketing Association Crisis Management program being held at Greenberg Traurig in Miami on November 17th.  This is a program Don Silver has moderated several times before, which provides the audience to take part in a real life crisis situation.  Hope you can make it.

At the Primetime Emmy Awards Sunday night, Charlie Sheen shelved his tiger blood and goddesses, and revealed a seemingly much less violent torpedo of truth.

Sheen seems to have taken a sabbatical from his previous antics, which lead to his firing from the hit comedy series, “Two and a Half Men.” With the season premiere of “Men” and his Comedy Central roast both airing on the Monday night after the Emmys, Sheen picked the perfect moment to debut his new, non-warlock self.

He also offered a lesson in why celebrities and other high-profile individuals – CEOs, executives and athletes – must protect their public personas, and apologize if they’ve transgressed.

Before being fired, Sheen was the highest paid actor on television at the time. Then, the meltdown. He held surreal interviews and television appearances. He spewed rhetorical nonsense that left viewers and media wondering about his mental state. He quickly became the hottest trending topic on Twitter for his outlandish posts and wild behavior.

Though he claimed to be “bi-winning,” this seemed like a huge lose-lose for Sheen, the show, and CBS.

So when Sheen took center stage at the Emmys to present the award for Lead Actor in a Comedy Series – his old category – no one knew exactly what to expect. He was apologetic and humble. He wished his old series well. He said (with apparent sincerity), “I know you will continue to make great television.”

So the question is: Who was the Sheen we had just seen? Was it an act, or has he truly changed? More importantly, how will he be remembered? Will we look back on Charlie Sheen and think of the eight years he spent dominating primetime? Or will we recall only “Violent Torpedoes of Truth,” “Rock Star from Mars” or any of the other 22 phrases he sought to trademark? Only time will tell.

On a more broad scope, celebrities and others in the limelight – community leaders, presidents of corporations, executive directors of a charity – must watch how they act in public. Don’t act in ways or say things that will tarnish the personal or brand image. Behave with decorum. Beware who’s watching. If caught, apologize – quickly.

Though Sheen dug himself into a PR nightmare this past year, he’s managing to slowly dig himself out. He’s even endorsing the “Two And A Half Men” premiere with his replacement Ashton Kutcher, tweeting, “Odd…But cool..! So far a lot of laughs!”

Though his jury is still out, hopefully Charlie Sheen can emerge #winning.

The University of Miami football scandal has rocked the college sports community, players, and coaches for almost a month now.

In mid-August Yahoo! Sports reported the corruption within the University of Miami football program- detailing a UM football booster’s showering of 72 players (and even administrators!) with lavish gifts including parties at night clubs, prostitutes, jewelry, clothing, and electronics. Nevin Shapiro, the culprit who is currently serving time for a $930 million dollar Ponzi scheme, wined and dined the players to get into the “in crowd,” and develop a posse of top players turning top recruits and then pro. Shapiro is serving a 20-year prison sentence for his actions- but the University of Miami as a college, community, and brand is facing serious repercussions. In fact, in their September 5^th game against Maryland, certain UM players who were deemed ineligible to play because of their part in the scandal left many inexperienced freshmen taking over their positions. The investigation will continue on.

The scandal floats like a black cloud over campus, and University President Donna E. Shalala has only recently instated a crisis communications plan. As WPLG-Miami reporter Michael Putney writes in his opinion piece in The Miami Herald on August 23^rd, “UM President Donna Shalala certainly didn’t look good the other day striding around the campus with a pasted-on grin as she welcomed reporters, none of whose questions she would answer…Not even ‘no comment.’” Even if Shalala didn’t have all of the facts, we at Boardroom Communications would have advised her to at least let reporters know she was on their side. She could have said, “I have no comment at this time other than to say that we are taking this very seriously and investigating it,” or something of this nature, from the very start. Putney puts it well, asking, “Why didn’t Shalala just call a news conference, say she wouldn’t be answering questions and read the limp, ineffectual statement her office issued…?” Maybe the media would’ve given her a break if she went humbly to the camera right away.

Then again, it probably wasn’t too fun greeting the parents and students of the Class of 2015 amidst the biggest scandal in University of Miami history.

Shalala did pen a letter to the community, and has made two videos reaching out to the university and community at large- directly addressing the incident from her own office. “When our values come into question, we only have one option,” she says in the video. “Do what is right and have confidence in tomorrow. The allegations leveled…are serious. And we are treating them with the urgency and priority they warrant.” Shalala also notes that the NCAA has instructed her and the university to not yet comment on specifics, and her personal frustration with being “unable to speak more freely and answer questions.”

Though initially faltering (and getting beaten for it), Shalala is starting to take the right steps by confidently looking straight into the camera and accepting responsibility for this scandal. When CEOS and corporate executives are faced with any sort of catastrophe, more often than not there is simply a press release, a general statement sent to publications and mass media, and nothing more. Shalala has employed a simple yet successful public relations strategy- appearing personal, humbled, and intimate with her audience and community. It’s obvious that she and the University of Miami administration are trying very hard to remain proactive in an attempt to redeem themselves and the reputation of their college. Thankfully, their current coach Al Golden remains untainted by the scandal- having arrived long after Shapiro’s departure. If he takes the reins and focuses on the future, maybe, just maybe, Miami can recover.

Well, it’s that time of year again- Hurricane Season. Though we’re bound to miss Hurricane Irene here in South Florida (at least according to the latest weather report), the freak 5.8 earthquake that struck on Tuesday, August 23^rd, has rocked the East Coast. Reporters from Virginia to New York covered the storm in great detail, and sirens blasted on Capitol Hill to alert all of the news.

One of the biggest headlines of the day, it seemed, was the fact that President Obama and his family were vacationing at Martha’s Vineyard- where they could feel the earth rumble. In fact, according  an article in  the Washington Post, he was actually on the golf course when it happened! Obama’s 10-day vacation in Martha’s Vineyard makes for a stark contrast with much of the country’s current economic woes, but it turns out it was a natural disaster that, as the Post puts it, “pierced his vacation bubble.”

For us, perception often becomes reality- and this mental image of Obama playing golf while the country is shaking both literally and figuratively- with the economic crisis, unrest in Libya, and fire in the Middle East- has hit many hard. Obama needs to up the ante in making us believe he’s there for us. It’s all about perception, and maintaining a positive image in the press. At first, Obama kept a low profile on his vacation, according to an article in the Boston Globe,  and White House aides made it a priority to stress that the president was working each day and keeping correspondence with economic adviser Brian Deese and counterterrorism adviser John Brennan.

In light of recent events, however, Obama needs to put down the clubs and address the nation. He needs to conduct a serious crisis communications plan to score a more positive image with American citizens and, ultimately, regain our trust. His aides need to convey that he has been working around the clock, 24/7, even in the beautiful setting of Martha’s Vineyard. In public relations, Obama’s situation provides us with a valuable lesson about branding oneself. We want to see him as our Commander in Chief, our guiding light, and inspire us to believe once again that, yes, we can!