Come check out “Smashing The Glass Ceiling” February Luncheon Event featuring Kristi Krueger  and Boardroom Communication’s President, Julie Talenfeld,  on February 2 at the Tower Club in Fort Lauderdale!

Where:

100 SE Third Avenue

28th Floor

Fort Lauderdale, FL 33301

When:

February 2, 2012

11:30 a.m. -1:30 p.m.

Cost:

$30 for members

$45 for non-members

Please include attendee name and company name when registering.

Advance registration is required. Please note: Registration closes February 1st, 2012 at noon. Registrations received after noon on Wednesday, February 1st will be charged an additional $10 late fee at the door.

For more information check out their website.

“Micky Arison should take ownership and get in front of the story,” said Boardroom’s president, Julie Talenfeld, in response to how Costa and Carnival should have responded to the Jan. 13th deadly accident. The current PR approach has both Costa and Carnival’s Doral headquarters under fire – especially after reports of the company offering shipwreck survivors a 30% discount on their next cruise. Media around the world has picked up the story – giving Carnival yet another crisis. CBS Morning show expressed amazement at the offer and the New York Post branded it as “tactless.”

The Miami Hearld reached out to our very own, Julie Talenfeld, for her expert advice and was quoted in today’s article, “Carnival Cruise Lines faces a hostile PR tide.” Click here to read full article.

The holidays are a stressful time of year, especially if you have to run around doing last minute gift buying.  C3/CustomerContactChannels recently offered great tips for reducing holiday shopping stress.  These tips were picked up by publications around the country, proving that holiday shopping stresses out more than just Floridians!

Here are their secrets:

Do your homework and ask questions.  Learn the store’s return and exchange policies before you buy something; know which coupons a store will accept and ask about promotional deals before you get to payment.  Read product reviews to maximize the valuable time you have with a busy employee.

Be prepared. Lines may be a mile long, so be courteous to other shoppers.  The cash register is not the place to realize you don’t have your wallet.  If you’re buying over the phone, be prepared with the recipient’s shipping information and your payment details.

Communicate clearly. If you have a problem or complaint, get to the root of the situation immediately and state what went wrong without raising your voice.  Tell a salesperson what you expect to be resolved and what you’d like them to do.  Bring up your brand loyalty as appropriate, but don’t overstate your store experience.

Be solution oriented. Focus on what can be done to resolve a situation.  If a product is out of stock, find out when the store will receive new inventory.  Find productive solutions and recognize that the ideal resolution may not be possible in all cases.  Customer service is a two-way street.

Take a deep breath. Take a moment to think clearly before you escalate a situation. Don’t use profanity at other shoppers or customer service agents.  Be the type of person you would want your grandma to speak with – anger and frustration will get you nowhere.

For more of C3’s shopping tips, click here.

Bal Harbour Shops was recently featured in the Miami Herald business section. Highlighted for their luxury retailers and exclusive shopping experience, Bal Harbour Shops is one of the country’s top shopping centers.

Bal Harbour operating partner, Matthew Wintman Lanzenby, took this excellent opportunity to speak about the recent changes and expansions Bal Harbour Shops is making. Visitors from around the world will find several new tenants opening their stores at Bal Harbour, including Balenciaga, Breguet, CH Carolina Herrera, Panerai, La Perla and Stella McCartney. And more are on the way including Moncler, Canali and Alexander McQueen.

“Invariably it will be our best year of all time,” Lazenby said. “Some tenants are up as much as 100 percent.”

Since its opening in 1965, Bal Harbour’s sales per square foot have increased every year – only exceptions were in 2001 after the 9-11 attacks and during the recession in 2009.

Only 72 days after her televised  $10 million dollar fantasy wedding, Kim Kardashian has filed for divorce.

Keeping Up With The Kardashians producer Ryan Seacrest tweeted the news Monday morning, and E! News issued a confirming statement some hours later.

But don’t worry, Kim K will be more than a-okay.

Forbe’s Magazine column, “Kim Kardashian’s Divorce Could Be Good for Business” makes it clear that the divorce won’t just leave the Kardashian brand untarnished, it will even enhance it. With her fame rooted in reality drama (after all she got her start with a sex tape!), you better believe that every media source is doing their best to keep up with this Kardashian.

People tune in for the drama, and Kim will undoubtedly make bank crying all over the sets of E! News, Ellen, and People Magazine.  This media traffic will ultimately drive more viewers back to the show, which will, again, drive more dough back into Kim’s back pocket. Pun intended.

So don’t feel bad for Kim, who ends her marriage with no kids, no mutual assets, and a prenuptial agreement. Forbes estimates that she made $12 million dollars just last year, while her ex-hubby Kris Humphries has made a total of $16 million over his seven-year basketball career.

Kim has no reason to instate a crisis communications plan.  All she needs to worry about is who keeps the $2 million dollar ring and the teacup dog.

Much already has been written about Steve Jobs – his marketing genius, his control of public relations, his ability to skillfully meld the products he created with a pent-up consumer demand for those products (or so we thought once his products were released).

That was the brilliance of Jobs. To paraphrase something he once said, “It isn’t up to consumers to know what they want. It’s up to us to tell them.”

Steven Jobs was one of those transformative inventors who comes along once every few generations. Perhaps it is a testament to how much he touched so many that – as President Barack Obama commented – so many learned of Jobs’ passing on a device he had invented.

He was also a public relations and marketing mastermind. His retail success came from creating powerful products backed by the buzz that made people feel they must have those devices. Apple’s iMac, iPod, iPad and iPhone wowed audiences when revealed in grand on-stage debuts – with Jobs as the emcee. Journalists were awed, and their articles reflected their amazement.

And we consumers bit – hard.

Apple didn’t need “traditional” consumer electronics marketing. The company consistently avoids major announcement hubs like the Consumer Electronics Show, notes PRdaily. He launched the hype – and sustained it.

Most (dare we say All-But-Apple) cannot afford to sidestep the major events. We bend over backwards to please our patrons, and play the retail merchandising game the way the industry has created it. Yet Jobs’ prowess in product development showed us that the brand dictates the trend – and not vice versa.

By developing one-of-a-kind products with unique messages to match, marrying art and technology in a way we’ve never seen before, Jobs dominated the technology industry. As the article explains, many described Apple products as “funky” and “snazzy,” showing their appreciation for the visual appearance of the tech.

Steve Jobs was quoted once as having said, “The customer is not right, I am.” Masterfully brilliant, unabashed in his view of the world, in every essence of the word, Steve Jobs – in his jeans and black, mock-turtleneck – didn’t just sell us things. He sold us dreams.

And if you were listening, he sold us a new roadmap to successful marketing.

At the Primetime Emmy Awards Sunday night, Charlie Sheen shelved his tiger blood and goddesses, and revealed a seemingly much less violent torpedo of truth.

Sheen seems to have taken a sabbatical from his previous antics, which lead to his firing from the hit comedy series, “Two and a Half Men.” With the season premiere of “Men” and his Comedy Central roast both airing on the Monday night after the Emmys, Sheen picked the perfect moment to debut his new, non-warlock self.

He also offered a lesson in why celebrities and other high-profile individuals – CEOs, executives and athletes – must protect their public personas, and apologize if they’ve transgressed.

Before being fired, Sheen was the highest paid actor on television at the time. Then, the meltdown. He held surreal interviews and television appearances. He spewed rhetorical nonsense that left viewers and media wondering about his mental state. He quickly became the hottest trending topic on Twitter for his outlandish posts and wild behavior.

Though he claimed to be “bi-winning,” this seemed like a huge lose-lose for Sheen, the show, and CBS.

So when Sheen took center stage at the Emmys to present the award for Lead Actor in a Comedy Series – his old category – no one knew exactly what to expect. He was apologetic and humble. He wished his old series well. He said (with apparent sincerity), “I know you will continue to make great television.”

So the question is: Who was the Sheen we had just seen? Was it an act, or has he truly changed? More importantly, how will he be remembered? Will we look back on Charlie Sheen and think of the eight years he spent dominating primetime? Or will we recall only “Violent Torpedoes of Truth,” “Rock Star from Mars” or any of the other 22 phrases he sought to trademark? Only time will tell.

On a more broad scope, celebrities and others in the limelight – community leaders, presidents of corporations, executive directors of a charity – must watch how they act in public. Don’t act in ways or say things that will tarnish the personal or brand image. Behave with decorum. Beware who’s watching. If caught, apologize – quickly.

Though Sheen dug himself into a PR nightmare this past year, he’s managing to slowly dig himself out. He’s even endorsing the “Two And A Half Men” premiere with his replacement Ashton Kutcher, tweeting, “Odd…But cool..! So far a lot of laughs!”

Though his jury is still out, hopefully Charlie Sheen can emerge #winning.

The University of Miami football scandal has rocked the college sports community, players, and coaches for almost a month now.

In mid-August Yahoo! Sports reported the corruption within the University of Miami football program- detailing a UM football booster’s showering of 72 players (and even administrators!) with lavish gifts including parties at night clubs, prostitutes, jewelry, clothing, and electronics. Nevin Shapiro, the culprit who is currently serving time for a $930 million dollar Ponzi scheme, wined and dined the players to get into the “in crowd,” and develop a posse of top players turning top recruits and then pro. Shapiro is serving a 20-year prison sentence for his actions- but the University of Miami as a college, community, and brand is facing serious repercussions. In fact, in their September 5^th game against Maryland, certain UM players who were deemed ineligible to play because of their part in the scandal left many inexperienced freshmen taking over their positions. The investigation will continue on.

The scandal floats like a black cloud over campus, and University President Donna E. Shalala has only recently instated a crisis communications plan. As WPLG-Miami reporter Michael Putney writes in his opinion piece in The Miami Herald on August 23^rd, “UM President Donna Shalala certainly didn’t look good the other day striding around the campus with a pasted-on grin as she welcomed reporters, none of whose questions she would answer…Not even ‘no comment.’” Even if Shalala didn’t have all of the facts, we at Boardroom Communications would have advised her to at least let reporters know she was on their side. She could have said, “I have no comment at this time other than to say that we are taking this very seriously and investigating it,” or something of this nature, from the very start. Putney puts it well, asking, “Why didn’t Shalala just call a news conference, say she wouldn’t be answering questions and read the limp, ineffectual statement her office issued…?” Maybe the media would’ve given her a break if she went humbly to the camera right away.

Then again, it probably wasn’t too fun greeting the parents and students of the Class of 2015 amidst the biggest scandal in University of Miami history.

Shalala did pen a letter to the community, and has made two videos reaching out to the university and community at large- directly addressing the incident from her own office. “When our values come into question, we only have one option,” she says in the video. “Do what is right and have confidence in tomorrow. The allegations leveled…are serious. And we are treating them with the urgency and priority they warrant.” Shalala also notes that the NCAA has instructed her and the university to not yet comment on specifics, and her personal frustration with being “unable to speak more freely and answer questions.”

Though initially faltering (and getting beaten for it), Shalala is starting to take the right steps by confidently looking straight into the camera and accepting responsibility for this scandal. When CEOS and corporate executives are faced with any sort of catastrophe, more often than not there is simply a press release, a general statement sent to publications and mass media, and nothing more. Shalala has employed a simple yet successful public relations strategy- appearing personal, humbled, and intimate with her audience and community. It’s obvious that she and the University of Miami administration are trying very hard to remain proactive in an attempt to redeem themselves and the reputation of their college. Thankfully, their current coach Al Golden remains untainted by the scandal- having arrived long after Shapiro’s departure. If he takes the reins and focuses on the future, maybe, just maybe, Miami can recover.

Jim Dezell, owner of Flamingo Road and Farmers Market, was recently a guest on NBC’s morning show, Today in South Florida. Jim, along with Flamingo’s grill master Chef Dea, discussed simple and delicious recipes perfect for outdoor cooking. While Chef Dea grilled up some summertime favorites, including the Spicy Mango Tango Chicken Fajita, Jim showcased the nursery’s most popular citrus plants and discussed Flamingo Road’s upcoming Tropical Fruit Festival.

Is your online-self really you, or just an alias? Google Plus seems to think you’re one in the same. That’s why the new social networking site, as an article on CNN Tech reveals in its title, is starting to “boot ‘fake name’ users.”

Though praised by the tech community for its innovative features like Circles and group video chats, Google Plus has instated a policy that users must use their real names “to fight spam and prevent fake profiles.”

The debate is simply whether or not people want to be identified by their image online, and take responsibility for it. Facebook wants you to escape into a parallel universe and care less about the reflection of your online behavior. You can go by a fake name, have a picture of the Lochness monster as your own, and call it a day. Google, on the other hand, truly wants people to be able to find you— the real you— through your Google profile.

A Google spokeswoman said in an email, “By providing your common name, you will be assisting all people you know— friends, family members, classmates, co-workers and other acquaintances— in finding and creating a connection with the right person online.”

But what if you don’t want to be found?

College-bound seniors and job-seeking young adults often change or abbreviate their names on Facebook to preserve their image for future bosses, co-workers, schools and universities. Though Google’s position may be a little strong, it’s important to remember that whether you’re a CEO or 17, you never know who’s watching you online.

If Google sticks to this position, it will be even more important to monitor the information you post and posts about you.