posts under: Crisis Management.

In the media relations world, there’s an important unwritten rule to follow: if you’re not the one being interviewed, don’t speak. This principle was ignored during a recent CBS News interview with former NFL coach Bill Belichick, 73. The topic of his relationship with 24-year-old Jordan Hudson came up, and when the interviewer inquired about[...]

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One of the most common challenges in public relations is finding the right balance between proactive planning and reactive responsiveness. For many Florida PR professionals, a top concern is being too reactive and not in control of the narrative. With social media accelerating the spread of information (and misinformation),[...]

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A recent incident involving actor Justin Baldoni cast a shadow on the world of public relations, particularly in Hollywood. While BoardroomPR works within the realm of B2B and B2C clients, including entrepreneurs, law firms, real estate, financial services and nonprofits, we do not work in celebrity or entertainment PR. However, the tenets of our work and industry remain the[...]

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In today’s digital world, your Google Reviews aren’t just feedback – they’re your business’s first impression. Think of reviews as your brand’s digital store window: they’re often the first interaction potential customers have with your brand, and we all know how crucial first impressions can[...]

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Remember the infamous 30-minute Domino’s guarantee? Ditched after a speeding driver’s accident. Or Chick-fil-A’s “no-hormones” pledge? Vanished after confusing and angering customers who chose its product because its poultry was hormone free. This isn’t just a national brand issue; local businesses face similar situations, from[...]

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Today BoardroomPR COO, Don Silver, taught an FAU class on Leadership: A Lesson on Crisis Management, which covered the basics of crisis communications while focusing on a case study on the Southwest Airlines holiday meltdown.  A total of 45 students participated with most arriving early[...]

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